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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Sales Development Representative - Latvian - English – working onsite in Sofia, Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Are you results focused and love to help others? Do you have a passion to maximize sale opportunities?  In this role, you’ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current products, you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

Bring your passion and experience in goal setting and negotiation to close a sale, handle objections during customer interactions
Grow your book of business by developing new business opportunities, establishing and nurturing customer relationships and ensuring retention
Engage customers in a consultative manner to develop value propositions that cater to their needs, with the goal of maintaining volume for existing clients and acquiring volume for new customers
To respond to incoming calls/emails and ensure the delivery of outstanding customer experience
Identify the customer’s shipping profile to secure their business or alternatively, refer the lead to the appropriate channel

What You Bring to the Role

Fluency in both Latvian and English language (native speaker not required)
Excellent communication and interpersonal skills
Demonstrated proficiency in sales negotiation and closing techniques
Adopt a well-rounded approach that includes cold calling, relationship building, sales process and appointment setting
Goal-oriented with a strong focus on achieving targets and contributing to business growth
Competence in using Microsoft office and CRM software

What You Can Expect

Work schedule of Monday to Friday
Excellent sales, product and systems training are provided with ongoing sales coaching
Knowledgeable, encouraging, supporting and present leadership
Career-growth and lots of learning opportunities for aspiring minds
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values and excellent sales, product and systems training and continuous individualized coaching
And yes… all the competitive compensation, performance-based bonus opportunities and the benefits you’d expect and maybe a few that might pleasantly surprise you

Visit www.mybenefits.ttec.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

Location/Division
Sofia, Sofia-grad
Job Requisition
0433P