Account Support Manager

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At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

How you will make your mark:

• Manage the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support
• Apply broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
• Integrate portfolio knowledge and business understanding to create solutions for customer
• Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams
• Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts
• Comprehensive management of delivery issues
• Actively promote the full HPE Pointnext Services / HPE Operations portfolio to increase the share of wallet for HPE
• Actively drive to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
• Develop and grow assigned customer account relationships with complex and strategic accounts
• Act as trusted advisor in the consultant role for customer and company sales teams
• Accountable for defined service deliverables for the customer
• Responsible for cost of delivery and total customer experience
• Provide suggestions for operational efficiencies
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
• Lead Customer Expectation management as part of escalation process
• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area

About you:

• First Level University Degree or equivalent combination of education and experience
• 3+ years working experience in related fields
• Experience in leading/managing virtual teams, influential, able to work across organizational boundaries, dealing with ambiguity and setting up internal networks
• Multi-cultural and x-region experience desired
• Experience in developing executive level customer relationships including very good negotiation, presentation and communication skills at executive levels.
• Leading functional teams and experienced in people mentoring
• Experience in working with (global) companies across all business and IT level
• Experienced knowledge of project and change management processes and tools in complex environment
• Experience in sales will be considered as an advantage
• Fluent in written and verbal English
• Fluent written and verbal Polish
• Willingness to travel internationally up to 10%.
• Excellent communication, analysis, and presentation skills
• Provide customer recommendations to improve processes
• Anticipate customer needs, develop proposed solutions, and build consensus
• Excellent planning and execution skills
• In-depth knowledge of IT and industry standards, market trends.
• Foundation skills in ITIL (certification)
• IT Service Management at intermediate level or above
• Expertise in area of focus and knowledgeable of future technology directions

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