Automation & Integration Specialist

Пълно описание

General duties

• Lead and coordinate automation and system integration projects from concept through implementation and optimization.
• Analyze business processes and identify opportunities to improve efficiency through automation and technology.
• Plan and manage integrations between contact center platforms, CRM systems, AI solutions, chatbot and voicebot platforms, and other enterprise applications.
• Collaborate with cross-functional teams to gather requirements, define solutions, and ensure successful project delivery.
• Prepare business and functional specifications, process documentation, and solution designs.
• Coordinate testing, deployment, and post-implementation optimization activities.
• Monitor solution performance using KPIs and user analytics and continuously recommend enhancements.
• Support the implementation of AI-driven and workflow automation solutions, including API integrations and self-service capabilities.

Requirements

• 3+ years of experience in business process automation, systems integration, or technology project management.
• Proven experience leading cross-functional projects involving business and IT stakeholders.
• Hands-on experience with API integrations, workflow automation platforms, CRM/contact center systems, or omnichannel solutions.
• Strong understanding of business process analysis and optimization methodologies.
• Experience with tools such as Power Automate, ServiceNow, Jira, Confluence, or similar platforms is a strong advantage.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills in English (written and spoken).

DSK Bank offers

• Food vouchers in the amount up to 102.26 EURO per month;
• Bonus scheme depending on the achieved results;
• Additional Health Insurance;
• Favourable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferential conditions for Multisport / CoolFit cards;
• 20 + 5 paid holiday leave;
• Refer a Friend Bonus;
  

Documents for application

CV

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