BI Operations Specialist (f/m/d) @ A1 Competence Delivery Center

Пълно описание

Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

Opportunities to learn and build your career.
Meaningful work in a stable and fast-paced company.
Diversity of people, projects, and platforms.
A supportive, fun, and inspiring place to work.

Role Overview

Ensure stable system operations through monitoring, troubleshooting, and issue resolution. Collaborate with teams, maintain documentation, and provide regular reports to support continuous service availability.

Role Insights:

Maintain the supported systems in operation, within the required parameters (availability, performance).
Monitor application servers and workload, make adjustments if necessary.
Communicate with teams regarding questions, issues, trouble tickets, resolution of problems, new fixes, releases, etc..
Notify next levels of support regarding problems raised.
Maintain system documentation, logs and create documentation of own work.
Work with ticketing system to resolve reported problems or submit such to responsible units in case of failures or tasks.
Prepare regular and ad-hoc reports for the status of the maintained systems.

What Makes You Unique:

At least 1 year of experience in monitoring, reporting, or supporting business-critical applications.
University degree in IT, Telecommunications, or a relevant technical field.
Solid understanding and hands-on experience with Linux services and SQL scripting.
Strong analytical thinking, self-driven approach, and results-oriented mindset.
Good command of English – both written and spoken.

Nice to Have:

Experience with monitoring and ticketing tools (e.g. ServiceNow,).
Any knowledge and/or experience with ETL tools, especially Informatica.
Familiarity with Unix/Linux/Windows services, Shell scripting, and Oracle databases.

Our gratitude for the job done will be eternal, but we’ll also offer you:

Innovative technologies and platforms to work with.
Modern working environment for your comfort.
Friendly, ambitious, and motivated teammates to support each other.
Thousands of online and in-person learning opportunities for you to grow.
Challenging assignments and career development opportunities in multinational environment.
Attractive compensation package.
Hybrid working model.
Numerous additional benefits, including, but not limited to free A1 services.

If you have any questions,  please do not hesitate to contact Nadya Georgieva