Business Operations Partner - North America SSD

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At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job scope/summary: Deliver end-to-end, high-quality service to Country/Cluster leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between Country/Cluster stakeholders and internal services functions (especially SSD Business Operations).

How you´ll make your mark:

• Acts as the internal business operations point of contact (SPOC) for assigned country/cluster
• Partners closely with cluster leadership in executing strategies with operational structure, insights (data) and ensuring global consistency/alignment
• Acts as a trusted advisor and problem-solver—bringing structure, data, and clarity to complex, cross-functional work within the country/cluster
• Supports cluster leadership by coordinating operational activities, enabling governance and cadence, and ensuring effective alignment between country stakeholders and internal shared services functions
• This role is internal-facing, relationship-driven, and focused on operational enablement rather than direct service delivery or people management
• Acts as the connector between the cluster and central operations, as well as to Finance
• Functions as an early-warning system for capacity constraints, risks, operational excellence and service-quality issues
• Ensures alignment with regional POR, readiness, and financial planning, as well as Global consistency so all Regions are equally represented.

Education and Experience Required: 

• Bachelor degree or equivalent.
• ITIL certification, PMP certification preferable.
• Experience in project/process or ITIL infrastructure management is an advantage.
• Customer support experience, CSAT-centric “internal” / external.
• Fluent in Operations practices – budgeting, Long-Term Planning (LTP), Plan of Record (POR), Business Performance Review.
• IT industry knowledge, Support portfolio, HPE products literate .
• Fluent in written and verbal English.
• MS Office.

About you:

• Strong analytical, problem-solving, and execution skills.
• Excellent communication and stakeholder management abilities.
• Experience working cross-functionally and influencing without direct authority.
• Ability to translate company strategy into execution.
• Country/Cluster knowledge.
• Active participation in Country/Cluster sessions.
• Comfort working with performance metrics, dashboards, and operational data including financial reports.
• Proactiveness.
• Financial/business acumen.
• Executive level presentation skills .

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