Business process analyst

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Strength. Care. Growth
You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Your daily routine would include:

• Gather and document business requirements by conducting discovery meetings and workshops, and analysis of existing processes.
• Analyse and translate business requirements into functional and technical specifications.
• Collaborate with stakeholders to define and prioritise features, enhancements and system integrations.
• Participate in the testing and validation of delivered solutions, ensuring they meet the defined requirements and quality standards.
• Support and guide stakeholders in defining their requirements using your knowledge of ServiceNow and ITIL frameworks to ensure outcomes deliver the ask whilst.
• Stay up-to-date with the latest ServiceNow releases and features to ensure we continuously improve our solutions and offerings.

We’ll know you can make it if you have:

• 2+ years experience in a Business Analyst role supporting ServiceNow or similar platforms.
• Strong understanding of ServiceNow platform capabilities, modules and functionality.
• A good understanding of ITIL v3 or v4.
• Solid analytical and problem solving skills.
• Familiarity with Agile/Scrum methodologies and tools.
• Excellent communications skills, ability to form strong relationships with a strong customer focus.

Apply now!

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