Customer Service Specialist

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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Your role and responsibilities
The Customer Service Specialist is the first point of contact for internal and external customers and business partners of the organization. This role is responsible for the overall process from order registration until the finalization of the deal including logistic activities and relevant documentation.
The work model for the role is onsite. This role is contributing to Electrification Smart Buildings Business Area.
You will be mainly accountable for:
• Ensures the resolution of customer issues (e.g. order, technical, payment) and positive customer experience throughout the entire process, responsible for issues resolutions with the forwarders including service quality, claims (forwarder) etc.
• Ensures the Logistics processes – preparation of needed documentation for deliveries in EU and non-EU countries in compliance with local and international legislation and manages the archive of logistics documentation
• Maintains all needed settings and parameters in Sales and Distribution module in SAP
• Prepares and analyzes regular statistics using available tools and collecting relevant information
Our team dynamics:
You will join a dynamic, talented, high performing team, where you will be able to thrive.
Qualifications for the role
• Bachelor?s degree
• Experience in similar position with background in Customer Service, Order Handling or in Logistics is an advantage
• Very good computer literacy of MS Office (Word, Excel)
• Very good written and verbal communication in English
• SAP knowledge is an advantage
• Ability to work in a team and dynamic environment 
Benefits
• Annual local incentive plan
• 13th salary
• Мonthly transportation allowance
• Monthly food vouchers
• Home office - limited opportunity
• 5 days extra paid leave
• Additional health insurance
• Birthday allowance
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit our site to learn more about the impact of our solutions across the globe.

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