Customer Support Associate with Czech and Slovak (REMOTE)

Пълно описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a global leader in customer experience management field, providing
wide variety of services, such as inbound customer care, sales, technical support, back-office
support and more, we are searching for bright, friendly and skilled people for the role of
Customer Support Associate with Czech and Slovak (REMOTE)
* Handle inbound calls, chats, and emails, resolving various customer service inquiries and
issues;
* Manage customer requests promptly and accurately, escalating cases, when necessary,
based on predefined guidelines;
* Understand customer needs to provide tailored solutions while meeting performance goals;
* Advise and inform customers about products and services;
* Navigate multiple systems simultaneously to update electronic records accurately;
* Collaborate effectively with team members to offer proactive support and assistance.
* Proficient in Czech and Slovak (C1 level or higher);
* Strong English skills (B1-B2 level or higher);
* Previous experience in customer service or contact center roles is an advantage;
* Quick to adapt to changes in products, processes, and technology;
* Demonstrates a reliable attendance and punctuality record;
* Possesses solid computer literacy skills.
* Competitive salary package and a fully-remote job;
* Provided initial training during first the first 2 weeks on the job (online);
* Comprehensive benefits, including additional healthcare insurance, gift vouchers, and sport
card discounts;
* Opportunities to participate in company events such as charity initiatives, team buildings,
sports activities, and internal competitions;
* Long-term career prospects;
* Access to global-standard internal training and development programs;
* Performance-based bonus of up to 10% after the third month of employment;
* Friendly and conveniently located office environment.

If you’re excited and confident that you’re the perfect fit, we’d love to hear from you! Take the
next step by sending us your detailed resume in English at your earliest convenience. (Don’t
forget to include the reference number SM_.)

We’ll be in touch promptly with candidates whose profiles closely match our requirements.
Your privacy is our priority—rest assured that all information is handled in full compliance
with the Commission for the Protection of Personal Data(Astrea Recruitment, reg. No 1809).