Customer Support Specialist with English - Sofia (Hybrid)

Пълно описание

Are you looking for a new career opportunity? This is your chance to work in a progressive and fast-paced environment! Showcase your skills and be recognized for your achievements as a Customer Support Specialist at ResultsCX! We provide exceptional customer service to our clients while making a better community for our employees.

What’s Your Greater? Come find it at ResultsCX!

Join ResultsCX and take pride in being part of a global team who bring their “A” Game every day. Our Customer Support Specialists are passionate about helping our customers! You will be supporting one of our largest Client’s Customers while having great conversations. If you have a positive attitude, patience, strong computer skills, and the ability to solve problems, we want you!

Due to our business and operational expansion, we are looking for enthusiastic Customer Support Specialist with English to join our team.

• Provide customer support services via tickets and telephone;
• Achieve customer satisfaction, focusing on customers’ needs, offering the best solution;
• Resolve issues while providing the best services and products for our customers’ experience;
• Maintaining clear, accurate customer records and updating database records after every customer interaction.

• To be 18 years of age or older;
• Good communication skills;
• Problem-solving skills;
• Good command of English language (B2 and higher);
• Basic computer literacy;
• Positive attitude, strong work ethic and ability to work under pressure;
• Willingness to learn, develop and improve;
• Previous experience in Customer Service is considered as a strong advantage but it is not a requirement.

• Base Gross Monthly Salary of 1700 BGN during the first 2 months of employment
• 1800 BGN Base Gross Monthly Salary after successfully completing the first 2 months of employment;
• 200 BGN gross additional monthly bonus after successful completion of the second month of employment at the employer's discretion;
• Benefits – Employee assistance program, additional health insurance, discounts, and perks;
• After the 3rd month moving to Hybrid model – 2 days at home, 3 days at the office.
• Fully paid Induction Training and ongoing development, support, and mentorship;
• Flexible working schedule;
• Career development opportunities and growth within the organization;
• Excellent office location and working in a close-knit team;
• Multinational environment
• Work life balance with our hybrid working model