Customer Support Specialist with German & English (Chat & Email) – Varna

Join Sutherland – Where Your Career Soars!

We are looking for a Customer Support Specialist with German & English to join our team in Varna. In this role, you will be the first point of contact for customers, providing support mainly via chat and email.

Your Responsibilities:

• Handle customer inquiries via chat and email


• Document interactions accurately in the system


• Follow company procedures and guidelines


• Escalate complex cases when needed

Requirements:

• German (C1–C2) and English (B2)


• Strong communication and computer skills


• Attention to detail and ability to multitask


• Previous experience is a plus

What We Offer:

• Competitive salary + permanent contract


• Sign-in bonus: 500 EUR


• Relocation bonuses (internal & external)


• 21 days covered accommodation


• Flexible shifts: Mon–Fri, 08:00–23:00


• 21 days paid annual leave


• Health insurance, vouchers & transport allowance


• Career growth and training opportunities


• Modern office in Varna

Apply now and grow your career with us!