Digital Payments Support Consultant with German or French (Remote)

Пълно описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, an innovative and rapidly developing company in the customer
experience management sector, focused on creating meaningful customer journeys and
delivering excellent service for global clients, we are looking for – Digital Payments
Support Consultant with German or French (Remote).
*Communicate with B2B clients via phone and written channels in a professional and
confident manner;
*Support business customers using a global online payments platform (digital transfers,
payments, account services);
*Resolve inquiries related to accounts, transactions, and platform features efficiently and accurately;
*Explain products and services clearly, helping clients get the most value from the platform;
*Identify client needs and recommend suitable solutions or additional services when relevant;
*Build strong, long-term relationships by delivering an excellent customer experience.
*Previous experience in a customer support or BPO call center environment (mandatory);
*Sales experience is a plus, but not required;
*Strong B2B communication skills, both written and spoken;
*Fluency in German or French (C1 level) and English;
*Customer-oriented mindset with the ability to handle complex cases calmly;
*Good time management, organization skills, and ability to work independently in a remote setup.
*Competitive salary package with additional performance-based bonuses;
*Paid initial training and continuous learning to support your professional development;
*Additional health insurance and paid annual leave days;
*Standard working time, Monday – Friday, remote;
*Opportunities for career growth and advancement within a dynamic and supportive team;
*Access to modern tools and technologies to help you perform at your best.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).