Experienced Customer Care Agent with German or French and English (Remote)

Пълно описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients, an innovative and rapidly developing company in the customer
experience management sector, focused on creating meaningful customer journeys and
delivering excellent service for global clients, we are looking for – Experienced Customer
Care Agent with German or French and English (Remote).
*Handle B2B customer communication through multiple channels, including phone and
written correspondence;
*Provide professional support to clients using an international online payments platform,
including digital transfers and payment-related services;
*Resolve customer inquiries and issues related to accounts, transactions, and platform
functionality in a timely and accurate manner;
*Guide customers by delivering clear and reliable information about products, features, and
available services;
*Recognize customer needs and suggest relevant solutions or additional services when appropriate;
*Ensure a high level of customer satisfaction by building trust and maintaining long-term
business relationships.
*Mandatory experience in a call center environment within Customer Support and/or BPO;
*Background in Sales is considered an advantage, but not a requirement;
*Strong written and verbal B2B communication skills;
*Fluency in German or French (C1 level) and English;
*Customer-focused approach with the ability to manage complex cases calmly and professionally;
*Good time management, organizational skills, and ability to work independently in a remote setup.
*Competitive salary package with additional performance-based bonuses;
*Paid initial training and continuous learning to support your professional development;
*Additional health insurance and paid annual leave days;
*Standard working time, Monday – Friday, remote;
*Opportunities for career growth and advancement within a dynamic and supportive team;
*Access to modern tools and technologies to help you perform at your best.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, license No 1809).