Front Office Host / Фронт офис хост – Digital Hotel & Guest Lounge (на място)

Пълно описание

We are looking for a dynamic and service-oriented Front Office Host to support our digitally managed hotel. This hybrid role combines guest reception duties with beverage and breakfast service in the guest lounge, which shares space with the hotel’s restaurant.

As part of the team, you will:

Provide warm, personal service to all guests;

Guide guests through the digital check-in/check-out process;

Coordinate with hotel staff for smooth daily operations;

Assist with breakfast service and serve drinks and light meals during the day.

This role is ideal for candidates with hospitality or F&B experience who thrive in a digital, guest-facing environment and enjoy delivering both operational excellence and heartfelt service.

Key Responsibilities

Front Office & Guest Experience

Welcome and assist guests during digital check-in/check-out;

Ensure rooms reflect guest booking details and preferences;

Monitor in-house and arriving guests, including special requests and VIPs;

Coordinate with housekeeping for timely room readiness;

Process payments for extra services (upgrades, late check-out, etc.);

Monitor digital systems and guest communications to resolve issues proactively;

Provide basic concierge support and coordinate with back-office staff.

Breakfast & Lounge Service

Prepare and monitor hotel breakfast (buffet or à la carte);

Assist guests with special dietary needs during breakfast;

Serve drinks and light meals throughout the day in the lounge or restaurant;

Maintain cleanliness and a welcoming atmosphere in the guest lounge;

Follow food safety and hygiene standards.

Requirements & Necessary Skills

Education & Experience

Previous experience in hotel front office, hospitality, or F&B service;

Experience with digital hotel systems (PMS, POS, tablets) – a plus.

Language Skills

Fluent in Bulgarian and English (required);

Additional languages – a plus.

Professional Skills

Excellent communication and multitasking abilities;

Service-first mindset and natural hospitality skills;

Comfortable handling food and beverages with attention to quality and safety;

Proficient with digital tools and software;

Professional appearance, organized, and reliable.

Personal Qualities

Flexible and willing to work shifts, including mornings, weekends, and holidays;

Positive, approachable, and guest-oriented attitude;

Initiative, independence, and strong attention to detail.

What We Offer

Opportunity to participate in the new digital nomad economy;

Personalized career development program;

Work environment where your opinion matters and you manage your work-life balance;

International, dynamic workplace;

Onsite access to coworking spaces, meeting rooms, event rooftop, communal kitchens, sports & leisure areas, and parking;

Competitive salary and social benefits (25 days paid leave, private health insurance, community events);

Low cost of living paired with low personal income tax, increasing purchasing power.

About WorkNomads

WorkNomads is a global employer for digital nomads, empowering people to live life on their own terms by offering flexible co-living, coworking, remote, and project-based work opportunities.

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