German-Speaking Customer Support Specialist (Remote – Bulgaria)

Пълно описание

Are you fluent in German and passionate about helping people? We’re looking for a Customer Support Specialist to join a dynamic international project in the e-commerce space, supporting users in resolving issues related to purchases and disputes.


What You’ll Do:

Handle customer queries via phone and email

Support users with cases where items are not received, arrive damaged, or where sellers are uncooperative

Assist with dispute resolutions and appeals

Provide high-quality service while following internal policies and procedures

Work confidently with internal systems (basic English required for internal tools)


Requirements:

Fluent German (C1) – written and spoken

Basic English (A1/A2) – to navigate internal systems

Strong communication skills and problem-solving abilities

Previous customer service experience is an advantage, but not required
What We Offer:

Monthly Gross Salary: 2,300 BGN

Bonuses:

300 BGN gross monthly attendance bonus (after training)

10% quality performance bonus (starting from the 4th month)

Signing Bonus totalling 1,800 EUR gross:

Month 1: €500

Month 2: €250

Month 3: €250

Month 4: €400

Month 6: €400