Help Desk Representative for an Industry (Leading Product) with Slovenian or Czech

Пълно описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – а global leader in business services, using technology to enhance
customer interactions and drive performance for the best brands, we are looking for – Help
Desk Representative for an Industry-Leading Product with Slovenian or Czech.
*Provide friendly and efficient support via chat, email, and phone;
*Assist users with troubleshooting and product-related questions;
*Log all customer interactions clearly and accurately;
*Coordinate with internal teams to resolve issues promptly;
*Ensure customer satisfaction by following support guidelines;
*Keep up to date with product changes and company policies.
*Provide friendly and efficient support via chat, email, and phone;
*Assist users with troubleshooting and product-related questions;
*Log all customer interactions clearly and accurately;
*Coordinate with internal teams to resolve issues promptly;
*Ensure customer satisfaction by following support guidelines;
*Keep up to date with product changes and company policies.
*Employee benefits, including discounts and a Multisport Card;
*Monthly allowance for transportation/internet (in addition to the salary);
*Additional compensation for night hours work (if applicable);
*Bonus for significant life events (marriage, childbirth, graduation);
*Medical plan (health and dental coverage) and life insurance coverage;
*Performance-based bonuses;
*Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).