IT Specialist

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The Role: IT Specialist

We are looking for an experienced and highly organized IT Specialist to be responsible for a wide range of IT processes within our operations. This role is critical to ensuring the workflows in our stores in Bulgaria and collaboration with the headquarters in Turkey.

You must have strong analytical skills, a solid understanding of computer technology and the ability to manage multiple priorities in a dynamic retail environment.


Main Responsibilities


Maintain and support point of sale and back-office systems
Support new store openings, functionality enhancements and upgrades
Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
Provide first level support to customers’ requests
Perform diagnostics of customer issues
Resolve customer issues by troubleshooting over the phone with customer contacts
Refer customer issues to upper-level support when necessary
On-site diagnose, repair and upgrade hardware or software as necessary
Ensure accurate documentation of all calls handled
Perform follow-up call-backs with customers
Keep up-to-date on all Service Desk processes and troubleshooting procedures
 

Qualifications


University degree
ITIL, CCNA courses are a plus
Fluent in English (both written and verbal)
 

Professional Experience


Minimum 1 year of helpdesk support experience is a must; support experience in POS systems will be a plus
Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
Minimum entry-level knowledge of SQL Server Ability to work in a multinational/multicultural environment
Ability to fill multiple roles simultaneously
Excellent troubleshooting skills
Excellent customer service and interpersonal skills
Team player and strong in communication
Ability to travel
 

If you are passionate about computer technology, detail-oriented and ready to take the next step in your career, we would love to hear from you!

We look forward to seeing how you can contribute to our success!