ITSM Change Manager

Пълно описание

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
 

Main responsibilities:

Change Management:
 

Act as Subject Matter Expert and ambassador of the Change Management process - promote process value and contribution to the company's success.
Strategic and Operational lead of Global Change management with a structured methodology/process.
Ensure process documents and training materials are available and fully up-to-date;
Enforce process adoption is in place and non-compliance is addressed, actioned for improvement and brought to Management's attention
Maintaining the change schedule and DT&A Maintenance weekends
Coordinating interfaces between change management and other processes
Reviewing and improving specific categories of RFC
Planning, scheduling, managing and chairing CAB meetings
Formally authorizing changes at agreed points in the change lifecycle
Providing coaching and training to employees at all levels.
Ensure the report is diligently done in the due date, giving in-depth visibility on the area of support and responsibilities
Incident and Problem management related tasks 

 
Experience:

Minimum 5 years of experience in a Service Management - Change Management SME and leadership role.
3+ years of experience being Incident and/or Problem Manager (not mandatory but highly preferable)
Minimum 3 years in ITIL process-driven organization
3+ years of experience with at least two of the following IT areas; IT Network Operations, IT Active Directory, MS Exchange, Data Center Operations, Cloud Computing, Security Operations or DevOps
Experience working non-standard hours, weekends and public holidays, including on-call
Experience coordinating activities that involve cross-team of internal/external contacts
Fluency in English

Other skills and competencies:
 

Deep knowledge and understanding of IT operational technologies, including servers, routers, switches, and operating systems, Amazon and Microsoft cloud environment, etc.
ITIL v3 or 4 certified (Advanced/Expert)
Excellent working knowledge of Incident, Problem and Change Management principles, techniques & tools.
IT Process Optimization
Escalation & Stakeholder management skills
Customer obsessed with demonstrated strong analytical mindset and critical thinking.
Consciously develops influence strategies
Action oriented with a demonstrated ability to drive issues to permanent resolution
Acts confidently in uncertain circumstances; works effectively in ambiguous situations. Stands behind his or her decisions.
Able to negotiate in difficult situations to reach a successful conclusion
Possess passion and interest in enhancing the customer experience
Able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
Develops and maintains good working relationships with others. Recognizes different values and styles, and respects others' unique characteristics or strengths
Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

25 annual paid leave
 
Flexible working hours
 
Food vouchers
 
Transportation allowance
 
Additional medical & dental insurance
 
Life insurance
 
Sports card with 90/10 coverage
 
Various learning & development opportunities
 
Yearly performance evaluation plans
 
Social clubs & Wellbeing initiatives
 
Team buildings & social events
 
Employee Referral Program