L2 Application Support

Пълно описание

Strength. Care. Growth

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Your daily routine would include:

• Investigate and resolve escalated (L2) tickets for our internal business applications, working through ServiceNow.
• Diagnose issues by analyzing logs, error messages, and system behavior to identify root cause.
• Query application databases (SQL) to check data state and validate reported issues.
• Reproduce reported issues in the application and gather clear evidence before escalating.
• Perform manual data or in-app corrections to resolve issues or unblock users where appropriate.
• Work closely with QA to verify fixes and contribute to test cases, support manual testing efforts as needed.
• Participate in release and deployment activities from a support perspective.
• Collaborate with Development, QA, and Product on complex incidents and bug investigations.
• Maintain the support backlog and document root causes, workarounds, and resolutions.

We’ll know you can make it if you have:

• 2+ years of experience in application support, software support, or a similar hands-on technical role (functional QA backgrounds also welcome).
• Strong troubleshooting and analytical skills, comfortable investigating issues through logs and error messages.
• Working knowledge of SQL — able to write queries with joins and filters to check and validate data.
• Basic understanding of how web applications and APIs work.
• Experience with ticketing systems and structured escalation processes.
• Ability to reproduce issues methodically and communicate findings clearly to a Development team.
• Comfortable working independently and owning issues end-to-end.
• Strong written and verbal communication skills in English.
• Ability to collaborate effectively with Development, QA, and Product teams.

Apply now!

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