LOGISTICS AND ORDER SUPPORT ASSISTANT

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We are looking for an organised and detail-oriented Logistics and Order Support Assistant to support the daily activities of an international e-commerce planning team.

This is an entry-level opportunity suitable for candidates interested in logistics, order coordination and e-commerce operations. Previous experience is welcome but not essential, as full training on the company’s systems and processes will be provided.

Key Responsibilities:

• Maintain and update information related to customer orders, shipments and deliveries in Excel and internal systems;
• Monitor pending orders, incoming shipments, booking updates and expected delivery dates;
• Review entered data and documents for accuracy and completeness;
• Provide internal teams with timely updates regarding orders, shipments and deliveries;
• Follow up on outstanding tasks, missing documents and incomplete information;
• Prepare and upload shipping and export documentation through customer platforms;
• Organise electronic files and supporting documents;
• Prepare basic operational reports;
• Promptly report delays, discrepancies, missing documents or incorrect data;
• Communicate with different departments to ensure a smooth and accurate flow of information.

Candidate Requirements:

• Good written and spoken English;
• Working knowledge of Microsoft Excel;
• Good general computer skills and willingness to learn new software;
• Strong attention to detail and accuracy;
• Good organisational and time-management skills;
• Responsible attitude and reliable follow-up on assigned tasks;
• Clear and professional communication;
• Ability to work independently and as part of a team.

The Following Would Be an Advantage:

• Previous experience in logistics, administration or order processing;
• Familiarity with ERP systems;
• Basic understanding of shipments, customer orders or export documentation;
• Interest in logistics, supply chain management or e-commerce.

What We Offer:

• Comprehensive onboarding and practical training;
• Food vouchers;
• Additional health insurance;
• Multisport card;
• Modern and comfortable office environment;
• Supportive and collaborative team;
• International working environment;
• Opportunities for professional development and career growth;
• Team-building events and company activities.

For more information, please contact Ivelina Kivshanova at 0893 507 687, or visit us at: 23 Panayot Volov Street, Ruse (opposite the Faculty of Dental Medicine).

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