Process Manager

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Strength. Care. Growth

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career;
• Meaningful work in a stable and fast-paced company;
• Diversity of people, projects, and platforms;
• A supportive, fun, and inspiring place to work.

Your daily routine would include:

• Implementing and maintaining IT Service Management (ITSM) processes on the ServiceNow platform, ensuring alignment with business and operational needs;
• Monitoring and managing the implementation of system support and operational processes within ongoing projects;
• Acting as the interface between project teams and central company-wide process management to ensure smooth collaboration and effective process execution;
• Collaborating closely with the Enterprise Architecture team to define and enforce standards in both the ITSM and ITOM areas, particularly regarding CMDB governance and data quality;
• Supporting cross-functional teams with process documentation, guidance, and continuous improvement initiatives;
• Contributing to the development and optimization of scalable process frameworks that support long-term business goals.

We’ll know you can make it if you have:

• Solid ITSM expertise, particularly in process implementation on the ServiceNow platform;
• Experience in operational process management, including monitoring and approving process implementation in projects (especially system support processes);
• Ability to act as an interface to overarching company process management and support solution design;
• Experience in defining and monitoring standards, in collaboration with Enterprise Architecture, within both ITSM and ITOM environments (including CMDB).

Apply now!

Every internal candidate will be invited for an interview.
Every colleague, who has changed their position in the company, will receive an individual bonus of 1000 euro for an educational course of their choice.
 
Refer a friend for this position and get a bonus of 250 EUR under the Employee referral program!

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