Quality Specialist with German (NEW Company)

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At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!
The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.
Our client, a new international company in the banking sector, is starting its operations in Bulgaria, and is establishing its team in Varna. To help them with that, we are looking for:
Quality Specialist with German
HRS Recruitment Services Bulgaria has License № №2525 valid from 26.04.2018

· Performs call/email monitoring and provides trend data to site management team.
· Uses quality monitoring data management system to compile and track performance at the team.
· Coaching and Feedback for teams.
· Participates in customer and client listening programs to identify customer needs and expectations.
· Prepares and analyzes internal and external quality reports for management staff review.
· Fluent German language both written and spoken– C1;
· Min. 2 years of experience in the industry on a similar quality role.
· Excellent interpersonal communication listening and analytical skills;
· Ability to effectively deal with people at all levels inside and outside of the Company;
· Good knowledge of MS Office applications.
· Excellent remuneration;
· Work from the office with opportunity for home-office days;
· Great social package;
· Opportunity to choose your own working schedule;
· Online interviewing process;
· Working in a motivated team of young professionals with proven experience
· Opportunity for further development in a brand new organization;