Senior Project/ Program Manager

Пълно описание

Louis Dreyfus Company is a leading merchant and processor of agricultural goods. Our activities span the entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world. Structured as a matrix organization of six geographical regions and ten platforms, Louis Dreyfus Company is active in over 100 countries and employs approximately 18,000 people globally.
Context : 

The Atlas and myLDC programs have been running for the last 5 years with the continuous need for Cloud Architecture and DevOps Engineering expertise.  

The Front office has now 4 pillars for Atlas related activities: Live market, program delivery, product management, software engineering. 

To drive efficiently, reuse, we need to deliver consistent services across our products (from CRM, MYLDC, Atlas v1, Cotton, MP, Derivates, Freight...) 

The consistency of service offering would be driven by the Senior PM.  

Responsibilities:

Document service offering and map maturity of service offering being applied in each product 

Drive adoption for more services with product lead, regional PM and Lead developers. 

Consistent drive of bugs monitoring,  bugs SLA and resolution as well as a consistent drive of escalation 

Consistent approach for release management  and  QA campaigns 

Lead NPS survey, follow up with end users 

Lead problem management and monitor the  efficiency of dev teams 

Provide model for business process efficiency and monitoring to drive more value for the business 

Work closely with level 1, level 2, level 3 of support  as well as with the release managers

Follow up with out of SLA tickets with owners to bring resolution 

Follow ITIL principles 

Document key transition to run for operation and monitoring moving to 24/5 

Keep up to date on technology trend to leverage meaningful solutions. 

Interact with other software factories within LDC for share and implement ideas. 

Participate in LDC Tech design for Cloud and DevOps discussions. 

Understand and follow guidelines from security, networking and infra cloud teams. 

Bring the outside in, by joining external events about Cloud and DevOps best practices. 
Experience in  object oriented programming 

8+ years experience  in project management 

Fluency in English language 

Capable to lead by example and coordinate a team on DevOps activities. (Lead and Coach) 

Experience in different Jira, Service now or devops like solutions for ticketing 

Knowledge of event driven architecture. 

Strong structured approach to documentation  and ability to  drive standards for  the dev teams.

Knowledge of CICD and interactions with GCP, AWS or Azure. 

Strong interpersonal skills and team player. 

Trusted IT leader. Motivated and delivery driven in an agile context. 

Curious to learn new technologies or patterns. 

Ability to balance short term and long-term evolutions. 
Additional Information for the job

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

25 annual paid leave
 
Flexible working hours
 
Food vouchers
 
Transportation allowance
 
Additional medical & dental insurance
 
Life insurance
 
Sports card with 90/10 coverage
 
Various learning & development opportunities
 
Yearly performance evaluation plans
 
Social clubs & Wellbeing initiatives
 
Team buildings & social events
 
Employee Referral Program