Service Management and Transformation Leader

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Company Description

Louis Dreyfus Company (LDC), established in 1851, is a leading global merchant and processor of agricultural goods (also called commodity trading) with more than 22 000 employees worldwide.

This role is part of the Shared Business Service (SBS) Organization and a key member of the SBS Leadership team. Created in 2023, the SBS vision is to enable LDC sustainable growth and continued operations through customer centric and value adding shared business services. SBS main goals are to centralize and standardize activities and processes that are part of the SBS catalogue, while focusing on operational excellence, efficiency and digitalization / automation and maintaining adequate level of controls and compliance.

SBS started around two main service lines (accounting and trade execution) and is now expanding to new service lines, including procurement, derivatives management, and human resources services.

SBS is structured as a global organization supporting business activities from 6 SBS centers located in Argentina, India, Bulgaria, China, Brazil and a newly created center in Malaysia.

Job Description

The Service Management and Transformation Leader will drive the evolution of the Global Business Services (GBS) operating model by leading strategic initiatives across service management, process transformation, and organizational change. This role is pivotal in delivering end-to-end process standardization, fostering effective business partnerships, managing migrations, and ensuring knowledge continuity and change readiness across the enterprise.

In this role you will be responsible for:

1. Knowledge Management

• Develop and maintain a robust knowledge management framework to support service resilience and scalability/standardization.
• Monitor the SOP documentation effort and support standardization initiatives.

2. Business Continuity

• Define the Business Continuity Plan (BCP) framework.
• Ensure 100% of critical business activities are tested and ready for continuity across centers.

3. Business Partnering & Stakeholder Engagement

• Review and maintain the Business Relationship Management (BRM) governance and framework.
• Ensure BRM routines are applied with quality.
• Implement Partnership Maturity Assessment and track improvement actions.

4. Value creation budgeting and tracking

• Liaise with Center Managers and Transition Leaders to budget, track and report value creation.
• Define key value-added activities for top Business Partners.

5. Communication

• Define and deploy internal SBS organization for internal (SBS) and external (non SBS) communication.
• Promote a culture of transparency, engagement, and continuous learning.

Experience

• 10+ years of experience in shared services, GBS, or transformation leadership roles.
• Proven track record in service management.
• Experience working in a matrixed, multicultural environment.
• Excellent communication, stakeholder management, and leadership skills.

Success Metrics:

• % of standardized processes across service lines
• Customer satisfaction (NPS) and service delivery KPIs
• Migration success rate and timeline adherence
• Business continuity readiness
• Change adoption and employee engagement scores

Languages:

• English (fluent, mandatory)

Additional Information

Diversity & Inclusion



LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA. LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.



LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Sustainability



Sustainable value is at the heart of our purpose as a company.



We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders: our people, our business partners, the communities we touch and the environment around us

What We Offer



We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.



Our Benefits

• 25 annual paid leave
  
   
• Flexible working hours
  
   
• Food vouchers
  
   
• Transportation allowance
  
   
• Additional medical & dental insurance
  
   
• Life insurance
  
   
• Sports card with 90/10 coverage
  
   
• Various learning & development opportunities
  
   
• Yearly performance evaluation plans
  
   
• Social clubs & Wellbeing initiatives
  
   
• Team buildings & social events
  
   
• Employee Referral Program

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