Spotify Customer Service Expert with French and English (Remote, based in Bulgaria)

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About Us: 

 🌍 Sutherland is a global leader in Customer Experience Management (CXM), dedicated to nurturing our clients’ growth through innovative solutions and automation. With a presence in 60 locations worldwide, we’ve been serving clients in Bulgaria since 2008, providing exceptional customer service and technical support in 17 languages. 

Why Join Us: 

🤝 At Sutherland, you’ll collaborate with talented individuals on exciting projects for some of the world’s most renowned brands. Our dynamic work environment fosters professional growth and skill development. 

What Are We Looking For: 

🔍 We’re seeking motivated International Customer Service Professionals to join our multicultural team for our Spotify client. If you’re eager to work in a positive and international setting, this opportunity is for you! Join us to meet colleagues from around the globe, broaden your experience, and enhance your interpersonal skills. 

About the Role: 

🎧 As a Spotify Customer Service Expert, you’ll provide non-voice support through email and messaging systems. No calls! 

Your Tasks: 

📧 Providing Email support for our clients. 
💬 Answering “How to” and “FAQ” questions. 
💳 Assisting with account and payment-related queries and issues. 
🛠️ Providing troubleshooting assistance. 

Our Requirements: 

✅ Fluency in French (C1 level) – your words should flow like a great melody
✅ Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
✅ Valid EU work permit – required to work in Bulgaria
✅ Availability to work flexible shifts, including weekends
✅ Previous customer service experience – a plus, but not a dealbreaker
✅ Excellent communication skills – as smooth as a jazz saxophone solo
✅ A positive, problem-solving attitude – even on the toughest tracks

What You’ll Get: 

✨ Long-term job security with a permanent contract
✨ Work from home flexibility
✨ Competitive salary package
✨ Additional health & life insurance
✨ 21 days of paid annual leave
✨ Food vouchers & employee discounts
✨ Career growth opportunities within Sutherland
✨ Ongoing training & learning programs
✨ Rewards & recognition programs

More Reasons to Join Us: 

🌟 Fully digital employee services
🌟 24/7 psychological support program
🌟 Multisport card (partially covered)
🌟 Fun corporate events, wellness initiatives & team buildings
🌟 Corporate social responsibility activities
🌟 Exposure to global business expertise