Team Manager / Team Leader

Пълно описание

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

We’re a round-the-clock operation, so you’re cool with flexible shifts—including evenings, weekends, or holidays—because great service never sleeps.
This role is 100% on-site—you’ll be working from the office, collaborating face-to-face with the team, and soaking in the energy (and coffee ☕️) of our shared workspace.
Responsabilities:
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program
Collaborate with stakeholders on a regular basis for changes on promotions and updates
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Our most successful candidates will have:
Finished a Bachelor’s Degree
One to two years of experience in similar role.
Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Have excellent working knowledge of MS Office applications
Additional Information:
Additional health and life insurance coverage
Domestic relocation to one of our offices’s cities
Generous annual leave
Food vouchers and various discounts
Transportation / Utilities allowance
Competitive salary and clear career progression
World-class on-the-job training
Work in a cozy office