Tech Center Technology Architect for SAP Solutions

Пълно описание

At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

The Tech Center consultant is responsible for providing technical support and/or leadership in the creation and delivery of SAP technology solutions designed to meet a customer’s business needs. Create and maintain effective customer relationships to secure customer satisfaction. Provide the deepest level of product- and technology-specific expertise available to customers from anyone in the sales organization in deal pursuit situations.

Job specifics/responsibilities: 

• Analyze very technical information and communicate it effectively to different kinds of audiences
• Understand and have technical discussions with our requestors and customers
• Acquire, maintain, grow, and demonstrate technical knowledge of HPE’s technology and solutions and deepen your expertise within an area of specialization
• Understand customer business requirements from a technical viewpoint and use technical expertise to propose and configure solutions which help customers achieve their business goals
• Participate in complex technical architecture, design, and sizing, by identifying site-specific parameters and constraints that impact the technical solution.
• Provide your output within the defined SLA while properly tracked in our ticketing system.
• Professionally manage customer expectations and respond to customer concerns
• Demonstrate technical competence in customer/partner communications
• Able to proactively learn about new products and features, as well as finding new resources.
• Take on additional tasks and responsibilities as you grow into the role (product lead, coordinator or similar tasks which involve support within and outside of the team)
• Share knowledge and experience with peers
• Train and coach new colleagues
• Carry out administrative activities related to mentioned content of work

Key deliverables/accountabilities:

• Create SAP solutions through our configuration tools
• Provide technical presales support (ranging from general compatibility to in-depth technology consultancy) to the HPE Sales and Pre-Sales workforce, as well as top-selling Partners and Distributors
• Our service is delivered via e-mail with a customer-oriented approach.

Education (degree) and professional experience required:

• Some expertise in SAP ecosystem including SAP HANA–based architectures.
• 5+ years of experience in technology industry with focus on technical selling.
• Master or Bachelor’s degree in engineering or from technical university
• Proven IT background through either job history or education, who can analyze very technical information and communicate it effectively to different kinds of audiences.

Other requirements: 

• Fluent in written and verbal English

Personal skills and qualities: 

• Analytical, problem detection and solving skills
• Demonstrate solid technical skills in assigned area of specialization.
• Good written and verbal communication skills
• Basic project management skills 
• Good business and financial acumen.
• Knowledge of effective consultative selling techniques, including active listening, framing, white boarding, storytelling etc.

Technical skills: 

• Knowledge-based and experienced-based industry certifications preferred.
• MS Office

Виж повече