Technical Support Engineer (f/m/d) @ A1 Competence Delivery Center

Пълно описание

Strength. Care. Growth

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

This job can be performed by all countries within our A1 footprint.

Role Insights:

• Resolve incidents reported by application users within agreed SLAs.
• Triage and manage new support tickets or incident reports (Jira, ServiceNow, etc.).
• Document resolutions and maintain accurate and up-to-date system records.
• Investigate technical problems, identify root causes, and propose and implement solutions.
• Work closely with Development and QA teams to coordinate feature rollouts and conduct deployments.
• Monitor applications, take corrective actions when irregular behavior occurs, and escalate as needed.
• Provide regular operational status reports to management and stakeholders.
• Initiate and verify scheduled data-processing jobs.

What Makes You Unique:

• Basic database knowledge (Oracle, MSSQL).
• Experience with APIs and microservices.
• Basic understanding of networking (TCP/IP, DNS, etc.).
• Fluent in English, with strong verbal and written communication skills.
• Proactive problem-solving and analytical mindset.
• Team player with excellent interpersonal skills.
• Strong attention to detail and accountability.
• Eager to learn and continuously expand knowledge of OSS systems, processes, and telecom technologies.

Job code - AID000P209
Job class -P2 -9, KV4, PT 3/2

Виж повече