Technical Support Representative with Estonian or Latvian or Lithuanian (FTE/PTE)

Пълно описание

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients – a top provider of digital solutions and AI automation, helping global
brands enhance experiences in fintech, high-tech, tourism, and gaming, we are looking for
– Technical Support Representative with Estonian or Latvian or Lithuanian (FTE/PTE).
*Assist customers via phone, email and chat with clear, timely support;
*Handle admin tasks like case processing and record updates;
*Escalate complex issues to the right teams when needed;
*Ensure a smooth, professional customer experience;
*Share insights and help improve processes and resources.
*Fluency in Estonian or Latvian, or Lithuanian, plus good English;
*Strong communication and customer focus;
*Basic computer skills and comfort with support tools;
*Ability to handle basic tech issues or guide users online;
*Previous experience in customer support is a plus.
*Competitive salary and benefits package;
*Part-time or full-time shifts, during the day;
*Includes additional health and vision insurance for employees and their families;
*Free online courses, coaching, and individual sessions for personal and professional growth;
*Enjoy a variety of discounts on dining, beauty services, transportation, and more;
*Career growth and development opportunities;
*Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).