Customer Project Manager

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At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

• Manage end‑to‑end delivery of Networking Package Service projects, primarily T&M‑based engagements
• Own the project lifecycle from:
  • Pre-Sales handover
  • Kick‑off and planning
  • Execution and tracking
  • Change control
  • Financial tracking and reporting
  • Project closure
• Ensure adherence to HPE delivery methodologies, service scope, and contractual commitments.
  • Use HPE project management tools
  • Track projects using HPE advised methodologies and processes
  • Update and use the project PMA tools in use in HPE (OpenAir)
• Actively manage dependencies between customers, engineers, and internal teams
• Track labor consumption, burn rate, and remaining effort against contracted T&M allocations
• Ensure accurate and timely: 
  • Forecasting
  • Revenue recognition inputs
  • PO and booking management
• Identify over‑ or under‑consumption risks early and propose corrective actions
• Support change requests or scope clarifications where applicable
• Meets or exceeds approved budgets.
• Provides reliable financial forecasts to Management.
• Serve as the primary customer interface for project governance and delivery communication
• Manages first to mid level stakeholder relationships.
• Run customer status calls, steering updates, and issue escalation forums
• Manage expectations in environments with customer delays, readiness gaps, or shifting priorities
• Collaborate with Sales, Delivery and Account Teams to maintain a unified customer approach
• Apply risk and issue management discipline throughout the delivery lifecycle
• Manage small to medium, straightforward scope projects with low/ medium risk (may be international).
• Maintain up‑to‑date project artifacts: 
  • Project plans
  • RAID logs
  • Status reports
  • Financial tracking in HPE PSA (Professional Services Automation) platform
• Follow HPE escalation paths and compliance requirements
• Ensure projects are audit‑ready at all times
• Handle multiple parallel projects simultaneously with strong prioritization
• Contribute to PMO improvements, lessons learned, and delivery best practices
• Support onboarding or mentoring of junior project managers when requested

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