Customer support agent with Polish and English (4/6/8h)

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At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of corporate cultures and thus enabled us to locate the best candidates for our clients.

For one of our clients, a leading company in the multinational market, we are seeking:

Customer support agent with Polish and English (4/6/8h)
• Deliver professional support for products and services, maintaining a stellar customer satisfaction rate;
• Engage customers through multiple channels, including phone, email and chat;
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols;
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• B2 or higher Polish and English language skills;
• Strong interpersonal abilities and customer service orientation;
• Ability to follow structured guides and processes;
• Self-motivated with a passion for customer satisfaction.
• Fully paid training sessions from the office;
• Stable job and career development opportunities;
• Attractive salary;
• Additional health insurance;
• 50+ benefits and services to choose from;
• Positive international working environment;
• Support and learning.