Senior Account Delivery Manager with French

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At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

• Develops and nurtures senior management or executive-level relationships with the customer. 
• Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan. 
• Develop strategies and processes with the customer in areas such as performance metrics and measures, escalation change management and communication. 
• Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer manages customer expectations by developing performance metrics & reporting, escalation management & communication plan. 
• Ability to effectively and proactively manage risk for medium to high-risk projects. 
• Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination. 
• Develops & manages account service delivery plan. Contributes to strategic account plan. 
• Consults in pre-sales & change order negotiations, representing & approving delivery capability & cost solution. 
• Develops & manages account service delivery plan. Contributes to strategic account plan. 
• Negotiates with and manages 3rd party vendors contributing to contractual requirements. 
• Identifies incremental revenue opportunities and supports pursuit activities. 
• Assures compliance with the company and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes. 
• Contributes to organization strategic business plan to drive the company's goals and initiatives. 
• Identifies cross business unit optimization opportunities and drives improvement effort. 

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