Helpdesk Advisor with German (m/f/d)

Пълно описание

About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.
• Verify customer identity
• Conduct line measurements
• Provide technical support for the customer on their home network
• Arrange hardware replacement
• Book a field service appointment
• Check with other departments about the status of the problem (by phone and in writing)
• Offer alternative services (emergency phone, quick-start router, data volume)
• Conduct sales discussions
• Good written and spoken German (C1 level)
• Previous experience in similar role
• Team-oriented approach, as we work in project teams
• Strong service and consulting orientation
• High level of commitment and communication skills
• Strong communication skills
• Punctuality and reliability
• Willingness to learn
- Flexibility that works for you – enjoy our remote model after training period
- Financial stability – performance-based bonuses once you’re fully onboard.
- Extra opportunities to shine – join project initiatives and earn additional rewards (both material and non-material).
- Stay fuelled and focused – benefit from meal vouchers every month.
- Take care of your health – with supplementary medical insurance.
- Bring a friend, get rewarded – our referral bonus program gives you extra perks when you recommend new colleagues.
- Thinking of relocating? – we’ll support you with an accommodation bonus!
- Work-life balance that matters – friendly teams, supportive leaders, and a positive atmosphere.
- International experience every day – collaborate in a diverse, multinational environment influenced by British and German culture.
- Inclusive employee networks – join communities that celebrate diversity, where you can connect, share, and learn.